Phone Systems Reimagined: Transform Your Business with Cloud Communication

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Cloud Communication

Suppose a company is on its way to becoming a successful enterprise. Suppose it has upgraded its communications infrastructure to take advantage of cloud communication and UCaaS. In that case, that could be the primary reason for success in the present day.

The Role of Cloud Communication:

So, let us define Unified Communications as a Service;

Unified Communications as a Service is a cloud system consolidating business communications into a single venue. This means that instead of using multiple devices and channels, you need just an app to manage your business communications. They include features like voice calls, SMS and instant messaging, and video conferencing/ audio conferencing.

Hence, these UC solutions should include a phone system. And it should frequently use cloud technology to make and receive phone calls over the Internet.

Entering the procedure:

As a business owner, you can switch your company’s communications to this without worrying about hardware or time-consuming preparations because it is cloud-based.

Data Centers:

Because business phone service providers use data centres to host their cloud services, they frequently own data centres. Since the data centres are theirs, they are in charge of all the maintenance and service enhancements. To put it another way, cloud service providers that have their data centres can provide their customers with a better user experience that is simpler and more satisfying because they handle all of the backend tasks that would be the responsibility of the company’s technical team.

What is the need to use cloud business phone technology? 

There are benefits that businesses today have gained under a lot of pressure to provide reliable, quick, and affordable communications for a global workforce. And cloud telephony made it possible.

Beneficial for Remote Workers:

Businesses can make use of collaboration solutions like unified communications platforms today. As a result, you can work as part of a hybrid team or sometimes complete remote work. In such a situation, communication tools like cloud phone systems and messaging tools allow employees to work from anywhere. And such staff will be required by nearly every department in a company, ranging from sales teams to customer support teams and even marketers.

Low Operating Expenses:

It requires some attention that cloud telephony isn’t based on hardware. It saves money on capital expenditures, installation and maintenance costs. Additionally, there is no typical hardware to maintain. Remember that the technology works entirely on the internet, and you need fewer resources to keep it running smoothly.

Compared with past expenses, many associations today benefit more from this innovation. For example, Vitel Global communications give the most reasonable arrangement offering free calls, video conferencing, phone message, and unlimited home-grown and global calling and messaging highlights. In the end, operational benefits like improved administration and cloud billing can save you money and time.

Compared to a conventional phone system, offering plans with increased scalability is one of the greatest advantages when you need to expand rapidly and hire.

How to choose the service provider and its characteristics?

After you have evaluated your shortlist, it is time to essentially select the services based on the following criteria;


Check with your service provider whether it is possible to manage company accounts and add new users without waiting days and weeks.


This is essential to the operation of a business, and only a few businesses can afford to have issues with their business communications or phone lines. Remember that even a short period of time off can be quite costly. For this reason, ensure that your service provider’s uptime meets or exceeds your industry standards.

Data Safety: 

Cloud communication systems can manage many companies’ and customers’ data. It can safeguard sensitive information in the cloud. Suppose, in case of a breach or issue, check for the strategies or tools available. Does your provider incorporate the capacities that should be consistent on the off chance?

Customer Support: 

Beforehand, check for the emergency technical support and customer service options available. For this, the best options will provide you with 24/7 support via unified communications channels that include contact through email, live chat, webinars, and an online help centre. 

Cost Effectiveness: 

An affordable platform can help you understand the costs of ownership. But please be informed that even the cheapest option is sometimes the best. Therefore, consider monthly recurring costs and the total cost of ownership throughout the contract.


Gather all the confirmations and clear your doubts before subscribing to a plan. Ask whether there is a plan that can be used every month. Or, if they need a long-term commitment, the possibility of breaking a contract if you decide you don’t like the service.

The Future of Cloud-Based Business Communication:

It is undoubted that cloud technology will take over the future of business communications. It will be widely used in the coming years because the global pandemic has accelerated the transition to the cloud for almost every industrial sector over the past few years. Businesses cannot succeed without effective communication, and cloud phones make connections effective in a dispersed environment. 

This is the technical reason for corporate continuity, agility, and expansion. At the moment, analysts anticipate that more than 3/4th of organizations worldwide will use this service by 2023. 

The most significant trends impacting how businesses spend money on unified communications as a service in the coming year are listed below.

Consolidating UCaaS is necessary as the pandemic issue is one of the crucial factors influencing this technology’s current adoption. Hence, businesses have realized that with a digital approach, they can continue corporate operations in the event of any unexpected office closure. Thus, firms have more freedom to operate in an agile manner and adapt to market demands with the help of the cloud.

Better Employee Experience: 

Hybrid work culture is the new trend after the pandemic. Businesses from all sectors have shifted their attention to enable and support their employees who lack access to the appropriate resources in a pleasant, relaxing environment. In order to achieve the desired business outcomes, the sudden shift to remote and hybrid working is adopted with the help of cloud technology. Brands across the globe have realized that enhancing employee satisfaction can lead to enhanced customer satisfaction and boost the company’s performance.


To conclude, there are many changes that the recent Covid pandemic has brought. Today’s focus on cloud technology innovation can ensure the employee experience is easier, no matter where they are. This means investing in this new technology makes hybrid work possible and provides users with a consistent UCaaS experience.

Today, all industries favour unified communication systems for improved business operational efficiency. If compared with landlines, cloud-based business phone solutions provide more advanced features at a lower cost.

Vitel Global India promises the highest uptime, simple system administration, and quick addition of new members from anywhere in the world. Additionally, all of your staff can connect easily regardless of the devices they each use. Why not request a demo today?