Freight Forwarding
Forwarding and turning are important when shipping goods between countries. Freight forwarding is the forwarding of cargo by any method. Working, tending, or going toward a particular direction: a sudden forward thrust down a long flight of stairs in a business.
Customs law requires the shipment of freight by forwarding agents. A good way to get around this is to hire a forwarding company to act as an intermediary. Forwarding companies will collect a designated amount from the shipper and hold the customs fee. Then they forward the shipment along with required documentation to the appropriate customs agency. When a shipment is returned to the shipper, the freight forwarding company holds the shipment until the time for pick-up is established by customs regulations. If an individual or company, without a freight forwarding company present, attempts to re-route the shipment, customs regulations specify that the merchandise must be returned to its point of origination. The shipper must incur additional charges for re-routing. go now
Air Cargo Carrier
In the past freight forwarders would often employ their customs brokering services to make it easier to send bulk cargo across state or country borders. But since most goods can now be shipped via air cargo or sea cargo, the need for such services is declining. Instead, many businesses prefer to use an air cargo carrier. Some freight forwarders are also willing to ship items directly to a buyer if requested. This makes it easier to track the cargo since it shows up as paying cargo to your billing account.
So, if you don’t want to hire a forwarding agent it’s still possible to avoid the extra expenses, but it will be necessary to employ other methods of controlling the cargo. For instance, goods purchased on eBay cannot legally be shipped to another country. If you want to sell goods online then you need to keep in contact with the customs agency.
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Postal Service
It’s a good idea to keep in touch with the postal service since they have excellent forwarding services. Or, perhaps you can find someone who can supply this service for you. But for a fuller service, you may wish to contact the customer services department of your shipping carrier. They will be able to give you much better advice. customs regulations and the nature of the items you’re shipping. If you’re unsure about what kind of documentation to attach to your shipment, you should always seek advice from customs officials.
It’s not unusual for goods that are in transit to become lost in transit. Sometimes freight forwarding agents will make all of the arrangements for recovering the shipment using these types of services. You should contact the customs department and ask for a list of shipments that have been received and lost. Once you’ve gotten this list you can begin trying to re-request your shipment from the forwarding agents.
Delay in Shipment
Another frequent problem is that you might have goods that didn’t arrive due to a delay in shipment. The forwarding agent might be responsible for delivering the package, but the actual customs officer will still need to get the shipment to you. You should try to follow up with the forwarding agent to ensure that the package arrived at your address. When this happens, you have two options. First, you can contact the local customs office to see if you can get a refund or re-request that the shipment is sent again.
Refund or Re-request of Shipment
If nothing else works you’ll then have to decide what to do about contacting your shipper again. Many forwarding agents will issue a refund or re-request the shipment. This means that you simply have to contact the forwarding agent and explain that you still have not received the shipment. Then, you’ll have to give them your name, address, and phone number so that they can return your shipment to the US Customs department. Depending on how long it took for your shipment to reach the customs department, you may have to wait up to thirty days for them to process your re-request. If you’re still not satisfied, you can always call the customs office to see what they can offer you.
These are some of the biggest problems that plague many freight forwarders. However, most forwarding businesses have been trained in how to deal with these situations. Even if your experience with a particular company is less than stellar, you should still report it to the Better Business Bureau or your state or local consumer safety office to file a complaint. By taking simple steps like these you can keep your business running smoothly so that you can focus on providing great customer service.
